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Simply Mantel Clocks Information Page
If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Information section first. If your question is not answered here, please email us at service@simplymantelclocks.com. We will respond to your email as quickly as possible, usually within the same day.
Customer Service Representatives are available to answer your questions & place your order
Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time
Call Toll Free: (866) 225-4197
Other times, leave us a message and your call will be returned as soon as possible.
If you would like more information about us, please email us at service@simplymantelclocks.com.
Currency
All of our prices are in U.S. dollars.
Shipping Policy and Rates - U.S. and Puerto Rico 
We accept orders from, and ship to, all 50 U.S. states and Puerto Rico. Your order will be shipped via UPS or Fedex from one of our U.S. warehouses within one to two business days. We DO NOT ship to P.O. Boxes or A.P.O. Boxes. Shipping rates are as follows:
- Ground shipping to anywhere in the continental U.S. - FREE
- Ground shipping to Hawaii, Alaska & Puerto Rico - Standard Ground rates apply and are displayed during checkout.
- 2nd Day Air - Standard 2nd Day Air rates apply and are displayed during checkout.
Shipping Policy and Rates - Canada 
We happily accept orders from Canada. Your order will be shipped via "UPS Standard to Canada" from one of our U.S. warehouses within one to two business days. Shipping rates apply and are displayed during checkout. Canadian shipments may be subject to customs charges. The customs charge is determined at the border by Canada and is the responsibility of the receiving party. We DO NOT ship to P.O. Boxes or A.P.O. Boxes
(More information below in the FAQ).
Sales Tax
We are required to charge sales tax on all orders shipped to addresses in New Jersey. No tax will be charged on orders shipped outside the state of New Jersey.
Return Policy
Our mantel clocks are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt, except for clocks with issues covered by the manufacturer's warranty. See the "Warranty Issues" section below.
- You must first email us at: service@simplymantelclocks.com within 30 days of receipt of the clock for return authorization.
- Shipping charges for the return are the responsibility of the customer.
- Returns must be received within 10 business days of the date you informed us of your intent to return the item.
- Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for returns are the responsibility of the customer and will be deducted from the customer's refund. A 10% restocking fee will also be assessed on all refused shipments.
- Clocks over $500.00 have a restocking fee of 10% of purchase price that will be deducted from the refund.
- Returns must be in new condition, with ALL original materials and packing.
- Returns received without authorization beyond the 30 day window will not be refunded.
- Any returns received by us that are determined to be in unsalable (not new) condition, i.e., damaged, soiled, missing parts, will not be issued a refund.
- Expedited shipping charges are non-refundable.
- Returns received without prior authorization or determined to be in unsalable (not new) condition can be shipped back to you for a fee of $25.00 shipping and handling.
Please allow 10 business days after the receipt of your return for your refund to be processed and issued.
Warranty Issues
All of the mantel clocks we offer are covered by one, two or three year warranties, which are offered by the manufacturer. Simply Mantel Clocks does not handle warranty issues. If your purchase develops a warranty covered problem such as incorrect time or mechanism failure, you must contact the manufacturer directly. See below for a list of manufacturers and their contact numbers.
Howard Miller 1 (616) 772-9131
Timeworks 1 (510) 883-0234
Infinity Instruments 1 (888) 346-9544
FAQ (Frequently Asked Questions)
How can you offer such low prices?
At SimplyMantelClocks.com, you take advantage of our direct relationship with the manufacturers of these clocks. We bring you their best products via the internet, and we ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!
How "up to date" are your products?
The mantel clocks we sell are always the latest designs. We update our site with the latest products as they become available from the manufacturer. Simply Mantel Clocks strives to offer a very focused selection of the most attractive and most popular pieces. Who has time to look at 1000 different mantel clocks?
I saw the same mantel clock on another site. Is it the same?
If you've seen the exact same mantel clock on another site, it will be from the same manufacturer we use. We don't mind disclosing this because we believe our pricing is the best on the web. Why pay more for a mantel clock when you can buy the same piece cheaper at Simply Mantel Clocks?
When should I expect delivery?
Virtually all our products leave the warehouse no later than the second business day after your order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard UPS Ground shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from three to seven business days.
What about expedited delivery?
2nd Day Air shipping is available to all 50 States and Puerto Rico for an additional shipping charge. If placing a multiple mantel clock order, please be aware that, since each mantel clock is individually boxed, each mantel clock ordered will incur its own shipping charge. Please bear in mind that it may take a day or two for us to ship the products from our warehouse. Please email us at service@simplymantelclocks.com with questions about shipping options.
What if I need warranty service?
All of our suppliers hold to the strictest standards of quality control. If by chance you receive a product which is defective, please contact us immediately so we can arrange a replacement or a warranty service. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by UPS, please contact us at service@simplymantelclocks.com.
How safe is my credit card information?
When you buy from SimplyMantelClocks.com, your credit card purchase is processed in real time through the First Bank of Beverly Hills, by secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to SimplyMantelClocks.com. Your card couldn't be safer!
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